Frequently Asked Questions
Common questions about DKNY in Saudi Arabia
What payment methods are accepted at DKNY KSA?
You can pay using Mada, Visa, Mastercard, and Apple Pay. These are the most secure and recommended methods to avoid additional service fees.
Can I pay in installments at DKNY?
Yes! DKNY KSA supports both Tamara and Tabby. You can split your total bill into 4 interest-free installments. This service is available for all handbags, apparel, and accessories.
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available for most cities in KSA. However, there is typically a service fee (approx. 25-30 SAR) added to your total for this option.
How can I get Free Shipping at DKNY KSA?
DKNY offers Free Delivery on all orders over 500 SAR. For orders below this amount, a standard shipping fee applies (usually 30 SAR).
How long does delivery take?
Delivery is quite fast. Orders in Riyadh, Jeddah, and major cities usually arrive within 2 to 5 business days.
What is the return policy for DKNY KSA?
You can return or exchange items within 14 days of receipt. The items must be in their original condition, unworn, with all tags and the original invoice included.
How do I get my refund?
If you paid by card, the amount is refunded to the same card (this can take 7–14 days). If you used Tamara or Tabby, your future installments will be adjusted or refunded through their respective apps.
