Frequently Asked Questions
Common questions about Namshi in Saudi Arabia
What are the criteria for Free Delivery on Namshi KSA?
Namshi typically provides free standard delivery on orders exceeding SAR 200. For orders below this threshold, a nominal shipping fee is applied at checkout.
How does Namshi guarantee the authenticity of its brands?
Authenticity is a core value. Namshi sources its products directly from authorized distributors and official brand partners, ensuring every item is 100% genuine.
Does Namshi offer flexible payment solutions like installments?
Yes. To facilitate financial flexibility, Namshi supports Tamara and Tabby, allowing customers to split their payments into 4 interest-free installments.
Are digital payment methods such as Apple Pay accepted?
Yes, Namshi supports a variety of secure payment methods, including Mada, Apple Pay, and major Credit Cards, as well as Cash on Delivery (COD), ensuring a seamless transaction process.
Can promo codes be applied during major sales events and on discounted items?
In most instances, Cobonat promo codes can be applied to discounted items or bundle offers (such as Buy 1 Get 1) to maximize total savings, subject to specific campaign terms.
Why might a promo code fail to activate during checkout?
This may occur if the items in the cart are excluded from further discounts or if the minimum spend requirement has not been met. We recommend trying an alternative code from our verified list.
What is the estimated delivery timeframe for major Saudi cities?
Namshi is recognized for its logistical efficiency. Deliveries to Riyadh, Jeddah, and Dammam are usually completed within 1 to 3 business days.
What is the protocol for returning unsuitable items?
Customers may benefit from a 14-day return policy. Returns can be initiated via the application, and a courier will be dispatched to collect the items from your registered address.
Are beauty and fragrance products eligible for return?
Due to health and safety regulations, beauty products and fragrances are generally non-returnable once the original seal has been broken or the product has been opened.
