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Frequently Asked Questions
Common questions about Eyewa in Saudi Arabia
What payment methods are available at Eyewa KSA?
Eyewa offers a variety of safe and convenient ways to pay for your new eyewear: Cards: Visa, MasterCard, American Express, and Mada. Digital Wallets: Apple Pay (for the fastest checkout). Cash on Delivery (COD): Available for orders in Saudi Arabia. Store Credit: You can use your Eyewa Wallet balance.
Can I pay for my glasses in installments?
Yes! Eyewa supports both Tabby and Tamara. You can split your total bill into 4 interest-free payments. You pay the first 25% at checkout and the remaining balance over the following three months. It’s the perfect way to get premium brands like Ray-Ban or Oakley without paying the full amount upfront.
How do I get Free Shipping?
Free Delivery: Eyewa KSA offers free shipping on all orders over SAR 250. Standard Fee: For orders below SAR 250, a small shipping fee of SAR 19 is added. Delivery Speed: Most orders to major cities like Riyadh, Jeddah, and Dammam arrive within 1–3 business days.
What is the return and exchange policy?
Eyewa is famous for its customer-centric return policy: 30-Day Window: You have 30 days to return or exchange your order if you are not satisfied. Free Returns: Returns are usually free if you drop the item at an Eyewa store or use their carrier. Condition: Items must be in original packaging. Contact lenses must be unopened and sealed. Custom Lenses: Note that ophthalmic (prescription) lenses are customized and are typically non-refundable unless there is a manufacturing error.
Do Eyewa products come with a warranty?
Yes! Eyewa provides a 1-year warranty on manufacturing defects for frames and lenses. Covered: Material flaws or workmanship issues for brands like 30Sundays, Blackout, and Layala. Not Covered: Scratches from daily use, accidental breakage, or general wear and tear. Bonus: You can get a free "tune-up" (adjustments and cleaning) for your frames at any Eyewa physical store.









